FAQs

HOW DO I REGISTER?

Registration for tennis classes with CityTennis is handled through our online system only at www.joincitytennis.com. All participants must register in advance (including free trial). CityTennis offers a universal discount structure for group classes, across all locations. We recommend that students practice at least 2X per week for a quicker progression. For any questions pertaining to registration, please text CityTennis at (626) 825-8617 or email info@citytennis.net

WHAT’S INCLUDED IN EACH SESSION?

Each session includes 10 classes, with a personalized attendance card to keep track of student commitment. A progress report is prepared by the coach at the end of each session. Through student surveys, coaches are evaluated every session to ensure quality control.

WHAT IS THE STUDENT-TO-COACH RATIO?

Student to Coach ratio is approximately 8-1. Throughout classes with matchplay included, coaches will be giving instruction on more than 1 court. Staff Professionals and Instructor Bios can be found on our website. Instructors are subject to change. Clinics with 2 students or less is subject to shorter class time as a private or semi-private session.

FINANCIAL ASSISTANCE AND SCHOLARSHIPS

We offer Youth Assistance Scholarships for qualifying students ages 6-18. Households who meet the income level limits (low to moderate income based on household size) may apply. Scholarships are awarded based on need and cover program fee either in part or full. If you qualify for a scholarship, you can email us at info@citytennis.net to request an application. Your confirmation will be emailed to you once your application has been approved. There is a scholarship limit per household and documentation of residency within 15 miles of the location and income of all household members is required. For more information about the CityTennis Youth Assistance Scholarship, please e-mail info@citytennis.net for more info.

PRIVATE LESSONS / SEMI-PRIVATE LESSONS

We encourage all students to take advantage of both private lessons and group classes. Private lessons allow students to learn skills in a more individual setting. Contact us first to confirm a weekly lesson time that works for both you and our pros. A minimum of 24 hours' notice is required for any rescheduling or cancellation. The full fee will be charged for missed sessions without such notification.

REQUIRED EQUIPMENT

With the exception of National Junior Tennis & Learning (NJTL) Program, students may use a CityTennis loaner or "demo" racquet for their first three classes. After three classes, all students should have their own racquet. If you or your child needs to purchase a racquet, our tennis professionals will provide guide and assist you in proper racquet selection. Factors to consider include: grip size, frame weight, head size, flexibility, composition and proper stringing. For adults, we recommend that you "demo" any racquet before purchasing. Your instructor can bring "demos" to class for your use.

CLASS ADVANCEMENT

Advancement through class levels is a very individual process. Some students will be ready to advance after only one session at each level. Other players, because of different levels of natural ability, practice time, and prior experience, may need to repeat a level before advancing to the next one. To ensure that students are at the correct level, CityTennis assigns a rating to each student so they know exactly what level they are. After consulting with CityTennis, please register for the next session as soon as possible to ensure a spot in the desired class.

MAKE-UP POLICY

Students must make up all missed classes due to absence within the same session. Missed classes due to inclement weather or serious injuries may be carried over into future sessions. All make-up requests must be emailed to info@citytennis.net for record-keeping purposes.

WEATHER UPDATES

Students and Guardians will be notified of any Cancellations due to bad weather via phone, SMS or e-mail. Please call CityTennis at (626) 825-8617 or email info@citytennis.net for update on weather conditions and class cancellations.

REFUND POLICY

CityTennis will provide refunds in certain situations. Medical refunds requested prior to the start date of the course/program will be granted in full. A doctor's note must be provided for all medical refunds to be processed. A pro-rated refund will be granted for medical refund requests received during or after the course/program. CityTennis will provide full refunds if your child signs up for a class that we need to cancel due to low enrollment or if there are no other children at your child's same level playing at the time you selected. Refunds are provided 2 weeks after each session starts.

HOLIDAYS

Classes generally do not meet on legal holidays and school holidays. To verify your class schedule, please email info@citytennis.net. We welcome your questions about and suggestions for our tennis program. Please call CityTennis at (626) 825-8617 or email info@citytennis.net